Telco Account Mock Call for Newbies – No Internet

In this Telco account mock call, the customer is experiencing a loss of internet connection. This is for call center newbies who want to learn the principles of technical troubleshooting. This mock call training includes a sample recording, explanations, and flow chart.

FLOW CHART DOWNLOAD:

#telco #troubleshooting #mockcall #technicalaccount

00:00 Start of Telco Call
00:43 Empathy
01:13 Probing part 1
03:23 Short quiz
04:02 Flow chart (troubleshooting)
07:13 Confirm the account
07:31 ERC 1
08:28 Solution 1 & 2
10:50 ERC 2
13:25 Probing part 2
14:40 ERC 3
15:00 ERC 4
15:28 ERC 5 & Solution 3
16:21 Small talk
21:15 Probing part 3
21:41 ERC 6
24:22 Solution 4
26:55 Additional assistance
27:06 Recap
29:16 Closing
31:24 SUMMARY

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Tagar untuk Telco Account Mock Call for Newbies – No Internet: #Telco #Account #Mock #Call #Newbies #Internet

Artikel Telco Account Mock Call for Newbies – No Internet berisi konten berikut: In this Telco account mock call, the customer is experiencing a loss of internet connection. This is for call center newbies who want to learn the principles of technical troubleshooting. This mock call training includes a sample recording, explanations, and flow chart.

FLOW CHART DOWNLOAD:

#telco #troubleshooting #mockcall #technicalaccount

00:00 Start of Telco Call
00:43 Empathy
01:13 Probing part 1
03:23 Short quiz
04:02 Flow chart (troubleshooting)
07:13 Confirm the account
07:31 ERC 1
08:28 Solution 1 & 2
10:50 ERC 2
13:25 Probing part 2
14:40 ERC 3
15:00 ERC 4
15:28 ERC 5 & Solution 3
16:21 Small talk
21:15 Probing part 3
21:41 ERC 6
24:22 Solution 4
26:55 Additional assistance
27:06 Recap
29:16 Closing
31:24 SUMMARY

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Video ini saat ini memiliki 575108 penayangan. Video dibuat pada 2022-01-11 15:16:24. Anda ingin mengunduh video ini dengan membuka tautan berikut: https://www.youtubepp.com/watch?v=9n84Nrsjh1A, tag: #Telco #Account #Mock #Call #Newbies #Internet

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